Managed Workplace Services icon

Managed Workplace Services

As a managed workplace services (MWS) provider, we make sure that you can achieve more with less. Your IT operations need to operate flawlessly, so that you can work successfully. To ensure that your processes are both secure and reliable, our English-speaking experts are happy to provide you with comprehensive support.

Contact our experts

In the best of hands with Managed Workplace Services –
the fully inclusive package for your IT

What distinguishes our Managed Workplace Services

Claranet Icon Person


In order to achieve a high quality of service, we have established our own standards in our services. However, we analyse your requirements and offer you a customised solution based on our services.

Claranet Icon Talents


Our permanent team has many years of project experience and comprehensive expertise in the Microsoft environment. With a solution-oriented approach, we stand for quality and customer-oriented know-how in order to meet your requirements.

Claranet Icon Support


With our service management, you will always be kept up to date through regular joint appointments and transparent reporting and have a contact person for the entire time.

Our Managed Workplace Services portfolio

Endpoint & workplace Operating your Microsoft infrastructure

Incident management & operational support
1st / 2nd / 3rd and VIP level client support on the key topics of operating system (Windows), software distribution, customer-specific standard applications, Microsoft 365 (Teams, SharePoint, OneDrive, Exchange) and individual services.

Patch management
Monthly distribution of Windows, security and application updates for your endpoints and Windows servers according to SLA specifications, including monitoring, reporting and incident and request management.

Windows as a Service
Regular and complete execution of a Windows 10/11 build change (incl. communication & change management).

Application management
We take over the secure operation of your Microsoft applications such as Exchange Server, SQL Server or your PKI.

Software packaging (MECM & Intune)
We package the software according to your specifications and standards and then roll it out on schedule if you wish.

Managed Microsoft 365
Operating a hybrid infrastructure comes with its own new challenges: from day-to-day administration to keeping up with configuration changes from Microsoft. We’ve got you covered!

Driver updates and BIOS updates
Avoid operational problems caused by outdated drivers and BIOS updates through regular updates.

Microsoft Power Platform Support
Do you regularly need support in your company on the topics of PowerApps or Power Automate Flows? We would be happy to take over the development for you or advise you and your specialist departments on possible solutions.

Hardware certification
Would you like to offer new hardware models internally? We’ll check the equipment according to criteria such as compatibility with accessories and other requirements for your environment.

Flexible service times up to 24/7
Our support is available to you during the agreed service hours and even around the clock if you wish. German-speaking experts from Germany and Switzerland.

The benefits of our Managed Workplace Services

Keeping up with increasing workloads while preparing for the future at the same time is a challenge for companies in all sectors. It’s a balancing act that somehow has to be overcome.

We will happily support you as a virtual team in your company. Benefit from our extensive knowledge of Microsoft technologies.

  • We are at your service 24/7
  • Competent service from Germany
  • Problem and change management by experts
  • High level of compliance (compliance with SLAs
  • Performance optimisation based on many years of experience