Ironclad data security for Microsoft 365 icon

Cloud Backup for Microsoft 365 powered by SkyKick

Ironclad data security for Microsoft 365

Protect your critical productivity data from Microsoft Exchange to Teams

Microsoft 365 is the number-one cloud-based productivity suite for small and medium sized businesses. However, it is not designed to quickly and easily restore lost, deleted, or corrupted data to ensure ongoing productivity and protection against ransomware.

Many businesses may believe its Microsoft’s responsibility to protect your Microsoft data. Whilst Microsoft provide a deep portfolio of services within Microsoft 365, a backup solution is not one of them. Infact, Microsoft’s service agreement recommends you regularly backup your data using third party services.

Get the most of out of your Microsoft 365 investment and mitigate the risk associated with data loss whilst delivering real business continuity. Protect your productivity data across your complete Microsoft 365 tenant with Claranet Cloud Backup solution for a fixed monthly fee.

Claranet Cloud Backup is essential to protecting your data in Microsoft 365


is the average cost of data breach for SMBs


of SMBs reported a cyberattack in 2019


of businesses are impacted by data loss in the cloud

One data protection solution for your most critical Microsoft 365 services

Cloud backup complements native data protection features in Microsoft 365 by providing up to six automated backups per day across your Microsoft 365 tenant

Exchange Online Backup

Email, calendar, contacts, tasks, notes, journals, public folders


Site collections, subsites, lists, folders, files, versions

Onedrive for Business Backup

Full account, folders, files, versions


Conversations, calendar, files, notebook, modern team sites

Backup your data now

Organisations have been forced to rapidly adopt remote working environments and cloud technologies to maintain business continuity. As a result, more business-critical data is being stored in the cloud, making a day-to-day backup solution more important than ever.

Claranet Cloud Backup benefits

Automated backups

Data backed up six times a day, with no storage limits or addional installations

Leading data protection

Data never leaves Azure, equipping you with built-in security and data governance measures with added encryption

Flexible restore options

Mitigate data loss events, bad actors, and service outages on-premise and in the cloud with a click of a button


We work with you to ensure your service continually meets your needs


Protect your Small Medium business from deletions, overwrites and ransomware


Free up your team to focus on what matters, growing your business

Service Summary

  • Email Only Backup

    Up to 6 backups each day of email in the Exchange Online mailbox only.

  • Full Backup

    Up to 6 backups per day of email in the Exchange Online mailbox, activity and content in Microsoft Teams Public Teams Channels, Group Calendars, Group Notebooks, Group Files, SharePoint Sites and One Drive for Business.

    Data restores can be completed by contacting the Claranet service desk or logging into the SkyKick portal and completing the restore steps yourself. 

  • Mailbox Migration Service

    SkyKicks email migration and Outlook configuration tools streamline the process of migrating mailboxes from on-premise exchange servers to exchange online and ensure that users endpoints are configured correctly to seamlessly receive the email from the migrated mailbox once the migration completes.

How we work with you


Our experts can advise you which backup services are suitable for your Microsoft 365 migration and cloud backup requirements.


Our team will help you identify your existing configuration settings and provide advice to help you plan your backup.


SkyKick provide an online portal where you configure and control your Microsoft 365 Cloud backups.


You get the control you need through a feature rich portal and support through the SkyKick help desk.

Cloud Backup FAQs

  • Why is Cloud Backup needed for Microsoft 365?

    Having data in a cloud-based SaaS solution like Microsoft 365 doesn’t necessarily protect you from threats. In order to truly protect your data in the cloud – especially in an era of increased remote work scenarios - you need a cloud backup solution. Data loss can occur from any number of causes – from accidental deletion to malicious attacks like viruses and ransomware.

    Furthermore, Microsoft’s own recommendation is for end users to leverage a 3rd party data protection solution like Cloud Backup to extend the native data retention policies of Microsoft 365. With a solution like Cloud Backup, business customers can thus quickly and accurately recover from unfortunate data loss incidents involving this productivity data with minimal disruption, mitigating possible data loss costs.

  • What are some potential data threats when it comes to using the cloud?

    Using cloud-based services can offer customers significant advantages with regards to scalability, cost, productivity, and efficiency, among others. However, the cloud still poses security risks for users, as viruses, ransomware, and other data breach risks can still impact user data in the cloud. In fact, analysts point to the fact that 32% of businesses are impacted by data loss in the cloud at some point, with the most common causes being user error (64% of cases) and malicious attacks (20%). With the increase in remote working environments, because of the COVID-19 outbreak, phishing scams have increased significantly. In a single week, Google reported an average of 18 million COVID-19 phishing emails sent per day.ii

  • How does Cloud Backup for M365 work?

    Cloud Backup complements native data protection features in Microsoft 365 by providing up to six automated backups per day across the Microsoft 365 tenant. Coverage includes user data found in Exchange, SharePoint, OneDrive for Business, and Microsoft Teams. It protects data with unlimited storage and retention and maintains productivity with rapid search and one-click restore that empowers customers to quickly recover from data loss or corruption.

  • What are your Cloud Backup storage options?

    Claranet Cloud Backup storage is in Microsoft Azure, and you can determine the storage location, based on two options available for each subscription:

    • Use Claranets Azure Server: If you decide to use Claranet Cloud Backup’s default Azure server, you can select the location of the data center where the backup will be housed, including US, Australia, Canada, Europe, Hong Kong, Japan, North Europe, Singapore, UK West, UK South, West Europe, France, Germany, Norway, South Africa, and Switzerland.
    • Bring your own Azure storage: You can also select your own Azure tenant or a customer’s Azure tenant for the data storage.
  • Is Claranet Cloud Backup HIPAA/GDPR compliant?

    Yes, Claranet Cloud Backup for M365 conforms to all (HIPAA/GDPR) requirements of a Business Associate. Once a covered entity completes and signs our Business Associate Agreement (BAA), we can create a (HIPAA/GDPR)-compliant Cloud Backup subscription. The BAA contains the elements specified at 45 CFR 164.504(e), including:

    • A description of the permitted and required uses of protected health information by Claranet.
    • The provision that Claranet will not use or further disclose the protected health information other than as permitted or required by the contract or as required by law.
    • Requirements to use appropriate safeguards to prevent a use or disclosure of the protected health information other than as provided for by the contract.
  • How is Claranet Cloud Backup different than the rest of the competition?

    It is a premium data protection service for Microsoft 365, giving partners a powerful tool to help businesses quickly and accurately recover from productivity data loss. Its differentiating features as an Microsoft 365 backup solution are:

    • Comprehensive backup coverage across the Microsoft 365 portfolio – including the latest collaboration tools such as Microsoft Teams and Groups
    • Ability to offer unlimited backup storage and retention – including deleted users
    • Powerful search and restore capabilities to quickly recover from data loss
    • Policy support – HIPAA and GDPR compliance at no extra charge
    • Full cloud-to-cloud solution built exclusively on industry-leading public cloud provider Microsoft
  • How does Claranet Cloud Backup integrate with Microsoft 365?

    Claranet Cloud Backup operates adjacently, but distinctly from an Microsoft 365 subscription. We leverage the latest industry and Microsoft security protocols – such as MFA – to securely connect customer Microsoft 365 subscriptions with the Claranet backup functionality.

  • What type of Microsoft 365 data can be protected using Claranet Cloud Backup?

    Claranet Cloud Backup is a market-leading Microsoft 365 backup solution for business customers. Its backup scope includes the complete set of Microsoft 365 productivity data that business customers rely on to collaborate, communicate and operate efficiently, from Exchange Online information (mail, calendars, contacts, notes, etc.) to SharePoint libraries and data, OneDrive files and folders, and data stored and used by Microsoft 365 Groups and Microsoft Teams.

  • What happens if a user does not exist any longer, or a user’s information is deleted?

    Claranet Cloud Backup retains all data from deleted users. The data can be restored to a public or shared mailbox, or to another user.

  • How much data is stored, and how long can I keep it?

    There is no limit to how much user mailbox data is backed up in Claranet Cloud Backup, nor is there a time limit to how long it is retained, provided your customers maintain an active subscription.

  • How long does it take to restore an item?

    The time it takes to restore varies on the amount of data restored. Individual items can take as little as a couple of minutes while full mailboxes can take multiple hours depending on how much data is being restored.