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Cloud management

Our Managed Services Framework offers the flexibility to operate in Mode 1, Mode 2, and bimodal environments, allowing the effective management of your traditional and cloud native workloads.

24x7 managed services for your cloud environments

Claranet Managed Services Framework

Claranet managed services framework


SysOps delivery style is a traditional IT Service Management approach focusing on the lifecycle management of infrastructure, server, and application instances.


Combining DevOps principles and the execution benefits offered by Site Reliability Engineering (SRE), Claranet CloudOps makes your systems more reliable by applying modern cloud design patterns using infrastructure-as-code.

Mode of Operation

Mode 1

Optimised for areas that are more predictable and well-understood. Mode 1 focuses on exploiting what is known, while renovating the legacy environment into a state that is fit for a digital world. Claranet SysOps is aligned to Mode 1.

Mode 2

Mode 2 is exploratory, involving more experimention to solve new problems and optimised for areas of uncertainty. Claranet CloudOps is aligned to Mode 2.


Bimodal is the practice of managing two separate but coherent styles of work: one focused on predictability; the other on exploration. In other words, a blend of both Mode 1 and Mode 2.

Flexibility through service modules

Claranet SysOps and CloudOps services contain:

Core features

Containing the service components to provide the core managed service.

Add-on service modules

Additional service modules providing you with the flexibility to customise the Claranet managed service to match your specific needs.

SysOps core features

SysOps core features

SysOps add-on service modules

SysOps add-on service modules

CloudOps core features

CloudOps core features

CloudOps add-on service modules

CloudOps add-on service modules

Gartner recognition

Positioned in Gartner’s Magic Quadrants every year since 2013. We currently appear in the Gartner Magic Quadrant for Data Centre Outsourcing and Hybrid Infrastructure Managed Services, and their Magic Quadrant for Managed Workplace Services, Europe.

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