Claranet wins best customer service and best business fixed broadband at this year’s ISPA awards

Claranet today announced that it has won Best Business Customer Service and Best Business Fixed Broadband at this year’s Internet Service Providers’ Association (ISPA) Awards. Claranet, a finalist in both these categories last year, won Best Business Fixed Broadband Provider in the 2009 ISPA awards.

Claranet at the ISPA Awards

The ISPA Awards are the only UK awards solely dedicated to rewarding excellence in the Internet industry, and attract the UK’s top Internet companies, industry figures and parliamentarians. The awards ceremony took place on the 8th of July 2010.

The Claranet team is thrilled to have won these awards validating the commitment and focus Claranet has on maintaining high customer service and satisfaction. To win the Best Business Customer Service award, Claranet out-paced the competition across a range of criteria, including contract options, value added services, handling of customer issues and providing evidence on how Claranet’s customer service differs from the competition. The judges agreed that Claranet were worthy winners as they showed they had a clear path to resolving issues as they arose through industry standard methodologies and the latest technology.

For the Best Business Fixed Broadband award Claranet out-performed on price and value for money, contract flexibility and lead times between a sale and the service going live. In a competitive field this year, the judges decided that Claranet’s use of both asymmetric and symmetric broadband made them stand out from the competition. Claranet’s focus on business-to-business was also commended by the judges.

Claranet’s managing director, Michel Robert, said:
We are delighted to have two of these highly coveted awards at this year’s ISPA Awards. And as noted but by the judges, our focus on providing superior business services is made possible by our business-grade broadband capabilities which we leverage to provide an end-to-end managed service for our business customers. We’re delighted with these awards and look forward to building on this success to continue to provide our customers with the high quality managed services matched by superior customer service.

Nicholas Lansman, ISPA Secretary General said:
ISPA would like to congratulate all the winners and thank all the attendees and sponsors for making the evening possible. The Awards are a good measure of industry achievements in the past year and we wish all the companies further success in going forward.