Claranet UK Limited achieve Cisco Customer Experience (CX) Specialisation

Claranet UK Limited is excited to announce that we have achieved the Cisco Customer Experience Specialisation, recognising our excellence in delivering customer support and success.

In meeting the criteria for this certification, Claranet UK Limited demonstrates that it continues to embed ethos of driving customer success and outcomes throughout the business for the benefit of our customers.

Emily Mann Customer Services Director commented:

We are delighted to achieve the Customer Experience Specialisation from Cisco. This accreditation solidifies our partnership with Cisco and our laser-like-like focus on customer experience. The accreditation builds on our programme of establishing our Customer Success strategy and as we continue to support our customers on their transformational journeys based on innovative solutions and first-class service delivering on our customers business outcomes.”

Rich Oliver Workplace BU Director, Claranet UK Limited, also added:

The addition of the Customer Experience (CX) Specialisation builds on our existing Sustainability accreditations and demonstrates our long-standing relationship and commitment to be 100% CX and sustainability focussed."

"The CX specialisation opens new opportunities for Claranet to interact with customers, create maximum value, and positively impact our customer business outcomes."

Nicholas Edmond CX Partner Specialist UKI at Cisco Systems commented:

Claranet are fast becoming one of the standout partners in the UKI for CX and Lifecycle, they have a dedicated and professional team that have today a very structured Lifecycle methodology that encompasses all elements to the Lifecycle. This has led to their organisation being able to build, scale and monetise the Lifecycle opportunity to the benefit of their customers and their own business, hence leading to strong performance across all elements of their Software and Services business, by achieving the Cisco CX Certification, the foundations have been firmly laid to further accelerate their Service offerings into the UKI market through both a highly skilled team and robust Lifecycle business practice then will differentiate Claranet even further over the next 12-18 months”

Gavin Young, Cisco Partner account manager commented further:

Customers are increasingly moving to Software as a Service (SaaS) and recurring offers to enable their digital transformation. These offers hold tremendous value for customers because you don’t need the same up-front investment typical hardware-led solutions require. That means customers can accelerate innovation, reduce risk, and achieve better business outcomes faster. I’m extremely pleased to see Claranet obtain their second specialisation in a very short period of time. Yet again they demonstrate their commitment to delivering the best outcomes for customers. The relationship with Cisco keeps going from strength to strength."