SOC 1st Line Triage Engineer

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!
Right now, we are looking for a SOC 1st Line Triage Engineer to integrate our internal team. As a SOC L1, you will play a crucial role in monitoring and responding to security incidents, ensuring the protection of our organization's assets and information. You will be responsible for triaging incidents, conducting investigations, and collaborating with cross-functional teams to enhance our incident response capabilities.

Your responsabilities include:

  • Incident Investigation and Resolution: Investigate and resolve technical security incidents in a timely and efficient manner. Utilize industry-standard tools and methodologies to analyze and mitigate security threats;
  • Documentation: Document security incidents using standard incident management procedures. Prepare comprehensive incident reports and communicate findings to appropriate incident handling personnel;
  • Coordination and Communication: Support incident handling process coordination and communication with broader IT personnel and stakeholders. Collaborate with cross-functional teams to ensure a cohesive and effective response to security incidents;
  • Proactive Feedback: Provide proactive feedback to improve the SOC's incident response capabilities. Contribute to the enhancement of the overall cybersecurity posture through continuous improvement initiatives;
  • End User Interaction: Maintain direct contact with end-users when required, ensuring a clear and concise communication channel during incident response.

You must have:

  • Technical Proficiency: Strong understanding of cybersecurity principles and technologies. Familiarity with security information and event management (SIEM) tools;
  • Incident Response: Experience in incident response procedures and methodologies. Ability to analyze and respond to security incidents promptly and effectively;
  • Communication: Excellent communication skills with the ability to articulate technical information to both technical and non-technical stakeholders. Effective coordination with cross-functional teams during incident response;
  • Documentation: Strong documentation skills with attention to detail. Ability to create clear and concise incident reports;
  • Analytical Thinking: Analytical and problem-solving skills to assess and resolve security incidents. Capacity to work under pressure in a fast-paced environment;
  • Customer Service: Strong customer service orientation with the ability to interact professionally with end-users;
  • Certifications: Relevant certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or equivalent are a plus.

We value:

  • Dynamism and initiative;
  • High sense of responsibility;
  • Ability to analyze and solve problems;
  • Good communication skills;
  • Easy interpersonal relationship and team spirit;
  • Ability to achieve results;
  • Ability to deal with stress and emotional control.

We offer:

  • Regular professional development;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace.

Workplace: Lisbon

Claranet, Make modern happen!

Localização: Lisboa

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