Service Desk Technician (Dutch speaker)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!
Right now, we are looking for a Dutch speaking Service Desk Technician to integrate our internal team, based in Lisbon, to provide world-class end-user support.

Your responsabilities include:

  • Providing world class technical and functional support to End Users from our Customers via email, phone, self-service portal, etc);
  • Diagnosis and problem solving;
  • Act as a SPOC (Single Point of Contact) forwarding tickets to 2nd lines and partners/suppliers.

You must have:

  • Minimum 12th grade level;
  • Fluency in Dutch (required);
  • Fluency in English (required);
  • Experience in user support (Service Desk, Helpdesk);
  • Experience in Microsoft Office O365 tenant's management (We value certifications);
  • Experience in Microsoft Intune management (We value certifications);
  • Experience of Windows Operating Systems and MacOS;
  • Experience managing Active Directory, Exchange and File Share;
  • Knowledge of networking troubleshooting;
  • Knowledge of Hardware and Peripherals.

We value:

  • Dynamism and initiative;
  • High sense of responsibility;
  • Ability to analyze and solve problems;
  • Easy interpersonal relationship and team spirit;
  • Ability to achieve results.

We offer:

  • Regular professional development;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace.

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!

Localização: Lisboa

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