Deskside Support Technician

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.
We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!
Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Lisbon.

Your responsabilities include:

  • Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  • Implements requests for user account changes in Windows domain Active Directory and email management systems;
  • Resolves micro informatics issues primarily at the client's premises and / or remotely;
  • Diagnosis of problems occurring in the network and in systems or operating faults;
  • Hands and eyes to support another Claranet teams in our customer facilities.

You must have:

  • Windows operating systems (8 and 10) and MACs;
  • Experience in Office 365 user management;
  • Microsoft Office application environments (2010, 2013 and 2016);
  • Email clients and protocols (POP, IMAP, Exchange);
  • Management of users and mailboxes;
  • IM Clients (MS Teams);
  • Management of users and groups in Active Directory;
  • Access and permissions management in Microsoft Fileshare;
  • Hardware and peripherals (Troubleshooting, software and hardware installation and ticket resolution);
  • Network and Internet (Firewall, Proxy, AntiSpam, Access Points, Switching);
  • Comptia Certification\ITIL (preferable);
  • Remote access tools knowledge \ ITSM tools;
  • Driving License.

We offer:

  • Regular professional development;
  • Office facilities for meals and snacks;
  • Regular teambuilding programs;
  • Friendly workplace;
  • Training sessions and learning paths according your profile and Claranet organization needs.

Workplace: Lisbon

Claranet, Make modern happen!

Localização: Lisboa

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