Managed Services for ISVs: An Extension of Your Technology Team
Most software companies do not need to build a large internal infrastructure team to operate like one. Claranet adds the engineers, architects and managed services around your product team so you can scale capability without scaling permanent headcount at the same rate.
Keep the internal team close to product and customers. Pull in specialist capability when you need it, with managed operations behind it.
Operate like a larger technology organisation without becoming one
An ISV can go from a handful of customers to enterprise procurement, international growth and 24/7 service expectations surprisingly quickly.
That usually creates a capability gap before it creates a hiring plan. The same people who built the product can end up managing cloud incidents, identity, laptops, databases, security alerts, customer questionnaires and supplier relationships — all while the product backlog keeps growing.
Claranet becomes an extension of the team around that work. You can consume specialist cloud, cyber, network, workplace, database, application and data capability when it is needed, while managed services take responsibility for repeatable operations.
The point is not to outsource judgement. It is to give a small technology leadership team more leverage: access to specialists, clear escalation, governance and evidence that there is a credible operating organisation behind the product when customers or investors ask.
Specialist engineers for ISVs, without hiring ahead of growth
A growing ISV rarely needs ten full-time specialists every day — but it will need each of them at different points. Claranet gives you access to architecture, cloud, Kubernetes, networking, databases, security, Microsoft, workplace and data expertise as the roadmap demands it.
That lets your permanent team stay focused on product decisions and customer outcomes while still having credible technical depth for migrations, scaling events, enterprise bids or incidents.
- Cloud architecture and managed public/private cloud engineering.
- Kubernetes, CI/CD, database and application specialists.
- Cybersecurity, penetration testing, MDR and compliance support.
- Microsoft 365, workplace, service desk and network expertise for the company around the product.
Managed cloud, security and workplace operations for ISVs
Operational work expands as customers and environments multiply. We can take responsibility for the work that should be systematic: monitoring, patching, backup, recovery, platform maintenance, incident management, end-user support and security operations.
The service can be fully managed or co-managed. We agree where your engineers retain control and where Claranet owns the process, so the operating model fits the stage of the business rather than forcing an enterprise template onto a scale-up.
- 24/7 managed cloud and security operations where required.
- Service desk and workplace support for internal users.
- Managed databases, backup, recovery and platform monitoring.
- Co-managed models that complement — rather than displace — your existing team.
Enterprise-grade service governance for ISVs, without GSI distance
A managed service should give a small leadership team better control, not another supplier to chase. We build clear service ownership, escalation paths, reporting and improvement plans around the relationship.
For strategic accounts, governance can include senior and executive engagement where appropriate. The goal is to stay close enough to understand the product and the commercial pressure around it, while bringing the depth of a larger engineering organisation behind the scenes. References can be made available through suitable RFP and due-diligence processes, subject to customer approval.
- Named service ownership and regular operational/service reviews.
- Architecture and continual-improvement roadmap, not just ticket closure.
- Executive escalation and sponsorship for strategic relationships where appropriate.
- Evidence packs and references to support enterprise procurement and RFP processes.
Ready to give your team more leverage?
We can identify which capabilities should stay in-house, which should be brought in on demand and which operational responsibilities are better managed as a service.
Speak to an ISV managed services specialist
Or call us on 0330 390 0507
Managed services for ISVs: FAQs
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Not unless that is the model you want. Claranet can operate as a co-managed extension of your team, taking on defined responsibilities while your people retain product ownership and strategic control.
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Yes. Claranet offers 24/7 managed cloud and security capabilities, and the service design can be tailored around the availability and response commitments your product requires.
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Yes. Claranet’s broader portfolio includes managed workplace, Microsoft 365, service desk, networks and security, so the company behind the product can be supported alongside the production platform.
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Capability spans cloud, Kubernetes, applications, databases, cybersecurity, networks, Microsoft 365, workplace, service desk, data and AI. The exact mix is shaped around your operating model.
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We define named ownership, escalation routes, reporting cadence and continual-improvement priorities during service design. Strategic relationships can include senior and executive engagement where appropriate.
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Customer references can be made available through appropriate RFP and due-diligence processes where permission has been obtained from the reference customer.