Managed Workplace Services
A secure, productive Microsoft 365 environment, proactively managed end to end. From the service desk to your tenant and every device in between.
Challenges we solve
Running a modern Microsoft workplace well is harder than it looks. Here are the pressures we take off your plate.
Stretched IT teams, rising ticket volumes
Your people spend their days firefighting password resets and Teams issues instead of moving the business forward. There is never quite enough time for the strategic work.
An underused Microsoft 365 estate
You are paying for licences and capabilities you have not switched on. Without proactive management, the platform drifts and the return on your investment quietly slips.
Security and compliance gaps you cannot see
Identities, devices and data sprawl across the tenant. Keeping Entra ID, Defender and Purview correctly configured is a full-time job, and the gaps are exactly where attackers look.
Devices that fall out of step
Patches lag; profiles drift and new starters wait days for a working laptop. Every unmanaged endpoint is a risk and a productivity drag on your team.
What is Managed Workplace?
Claranet Managed Workplace delivers a secure and highly productive Microsoft 365 experience, looked after by people who do this every day. It brings together proactive IT support, security and compliance management, and workplace optimisation under one service.
The service is built from three components: the Workplace Service Desk, Managed Microsoft 365, and Managed Endpoint through Microsoft Intune. You can take one, two, or all three, and choose the plan that fits where your organisation is today.
The result is a workplace that helps your people do their best work, with the risk, the patching, and the day-to-day administration handled for you. That frees your team to focus on the work that moves the business forward.
Key benefits
- A single point of contact for every Microsoft 365 and Intune request
- Proactive management of your tenant, identities and devices
- Security and compliance built in across Entra ID, Defender and Purview
- Three plans (Essential, Plus, Premium) that scale with your needs
- Clear SLAs with service credits, backed by monthly reporting
- Strategic guidance and health checks to maximise your return
Why Claranet?
Service components
A modular approach that scales with your organisation. Choose the components that match your business requirements.
Workplace Service Desk
Your single point of contact for incidents and requests. First-line support for Microsoft 365 and Intune, delivered remotely, with optional ITSM integration into your own systems.
Managed Microsoft 365
Proactive management of your Microsoft 365 environment: licensing, provisioning, administration, security and reporting across Exchange, Teams, SharePoint, OneDrive, Entra ID, Purview and Defender.
Managed Endpoint (Microsoft Intune)
Second and third-line management of your devices through Intune: mobile device management, patching, application packaging and distribution, and endpoint security.
Technical capabilities
What is included under the bonnet. Specific, Microsoft-native, and managed by certified engineers.
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Identity & access management
User lifecycle management, MFA and conditional access, single sign-on and identity governance through Microsoft Entra ID, so the right people get the right access and no more.
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Threat protection with Defender
Anti-malware and anti-phishing policies, advanced threat protection, and incident response through Microsoft Defender, with security analytics to spot trends before they become problems.
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Information protection with Purview
Data classification and labelling, encryption, and data loss prevention policies through Microsoft Purview, keeping sensitive information protected and your organisation compliant.
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Patch & application management
End-to-end patch management across operating systems, Microsoft applications and browsers, plus application packaging and distribution through Intune, tested before it reaches your users.
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Health monitoring & remediation
Continuous monitoring of your environment with proactive fault remediation and regular health checks, so potential issues are found and fixed before they affect your operations.
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Insights & guidance
Health check reports, advisory services and Microsoft 365 strategy reviews that turn data into decisions, aligning your platform with business goals for maximum return.
Accreditations & partnerships
Backed by the certifications and Microsoft partnerships that matter for a managed workplace.
Ready to Get Started?
Let's talk about how Managed Workplace can take the day-to-day pressure off your team and get more from your Microsoft 365 investment.