Pan-European managed IT services for law firms
One accountable technology partner across offices, countries and practice groups. Claranet combines European scale with local teams, local language and executive-level governance to keep lawyers productive without turning your firm into another ticket number.
Operate consistently across Europe without losing the local presence and relationships that make support work.
11 countries
Claranet operating footprint across the Group
~3,200 people
specialists across Claranet’s international organisation
Mid-market
a stated Claranet focus for managed services
One service model across Europe. Local people where it matters.
International law firms need standardisation and local responsiveness at the same time. A central operating model should not mean remote, anonymous support for every office.
Claranet can provide a full or co-managed IT service spanning workplace, Microsoft 365, cloud, networking, cybersecurity, service desk and operational management. The service is designed around a common governance model while using in-country teams to provide local language, cultural context and escalation when required.
That model is particularly suited to multi-office law firms in the 2,000–5,000 employee range: large enough to need repeatable governance and international coverage, but often underserved by global systems integrators whose operating models are built for much larger enterprises.
Claranet’s approach is relationship-led. Named operational leaders, engineers and executives remain visible through the service lifecycle, with governance designed around outcomes, service improvement and the priorities of the firm rather than only SLA reporting.
Full managed IT across Europe with local presence, language and culture
Standardise your law firm's technology without losing local support. Claranet pairs an international managed-services framework with in-country teams who understand each office's environment.
We can own the full service or integrate with your retained IT teams, application owners and suppliers, giving you one clear operating model, a consistent service experience and fewer hand-offs.
- Service desk and end-user support aligned to local offices and working hours.
- Managed Microsoft 365, endpoint, network, cloud and security services under one governance model.
- Local-language, in-country support where needed.
- One service-management framework across countries, suppliers and teams.
Built for firms that need enterprise capability without GSI distance
Claranet is a mid-market-focused MSP: large enough to operate internationally, small enough to keep close customer relationships. For law firms, that balance matters, because support has to serve both individual fee earners and firm-wide platforms that can't afford downtime.
We design the service around the systems, offices and availability your lawyers need, then hold every technology tower accountable to that outcome.
- Suitable operating model for multi-country firms of roughly 2,000–5,000 employees.
- Integrated workplace, cloud, network, cyber and service-management capability.
- Support for migrations, lifecycle change and continuous optimisation, not only steady-state tickets.
- Flexible co-managed or fully outsourced models, so your retained IT team keeps strategic ownership.
Executive-to-executive accountability, not another supplier number
Managed services succeed or fail through governance. We propose named executive sponsorship alongside service leadership, account management and technical specialists, creating a direct route to resolve issues and align priorities when the firm is changing.
That relationship model is intended to keep decision-makers close to delivery. Where appropriate, Claranet can also provide customer references during RFP and due-diligence stages so your team can validate what the operating relationship feels like in practice.
- Named executive sponsor and service leadership aligned to your governance cadence.
- Quarterly improvement agenda covering service, risk, change, cost and roadmap.
- Direct access to engineering and specialist teams rather than opaque multi-layer escalation.
- Reference conversations available during formal procurement, subject to customer agreement and NDA.
Want one accountable IT partner across your European offices?
We can design a full or co-managed operating model that combines local support, pan-European delivery and direct executive governance around the needs of your firm
Speak to a managed IT specialist
Or call us on 0330 390 0507
Legal technology FAQs
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Yes. Claranet operates across 11 countries at Group level. The exact in-country delivery model, language coverage and service scope should be agreed during solution design for the offices in your estate.
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The model can range from selective managed services to a broad outsourced service. Many firms retain architecture, application ownership or strategic leadership while Claranet operates workplace, infrastructure, network, security and support services.
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A common service-management framework, governance cadence, tooling and reporting create consistency, while in-country capability provides local context and escalation.
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The proposed governance model includes named executive sponsorship alongside operational service leadership, allowing strategic or material service issues to be escalated directly.
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Yes. Claranet’s current portfolio includes managed workplace, Microsoft 365, networking, cloud and cybersecurity services, allowing a joined-up service model rather than separate point suppliers.
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The proposition assumes references can be made available where suitable customers consent and confidentiality requirements are met. The specific references should be agreed for each procurement.