Managed IT services across the UK and Europe
Claranet’s flagship managed IT service brings cloud, cybersecurity, workplace, networks, data and applications together for UK and pan-European organisations. One accountable service, delivered by local teams and backed by specialists across our wider group.
Challenges we solve
Managing IT services across multiple countries, vendors, and teams is complex. Our IT managed services simplify operations and provide one accountable partner for your entire IT estate.
Fragmented multi-country IT support
Your people work across borders, but support is stitched together from local providers with different tools, hours, and standards. There's no single view and no single line of accountability.
Cost without transparency
IT spend keeps climbing and the bill is hard to read. You need genuine cost optimisation and clear, auditable reporting, not a black box you're asked to trust.
Skills you can't hire fast enough
Certified cloud, security, and network engineers are scarce and expensive. Building every capability in house is slow, and standing still isn't an option.
Modernising without standing still
You have to keep pace with technology and tighten security while the estate you already run still has to perform reliably, every single day.
One partner for your entire IT estate
Cloud, cybersecurity, networks, workplace, and IT support delivered through one accountable managed IT service.
Claranet runs your estate as a single managed service, from the 24/7 service desk and end-user support to cloud, networks, and a 24/7 security operations centre. One partner, one set of service levels, one point of accountability, so nothing falls between providers.
We shape our managed IT service around your operating model, not ours. Take everything as a fully managed service, or co-manage specific towers alongside your own team with clear, agreed roles. Scale up and down as your needs change, without renegotiating from scratch each time.
Everything runs on ITIL-aligned service management, continual service improvement, and reporting you can actually read, so you always know what you're paying for and what it's delivering.
- 24/7/365 service desk and SOC
- A single point of accountability
- ITIL-aligned service management
- Fully managed or co-managed
- Clear, auditable reporting
- Scales up and down on demand
How does this compare to a global systems integrator (GSI)?
Built for organisations that already have global scale through a systems integrator but need more speed and closer relationships than that model tends to allow.
A GSI gives you scale, but it makes you one account among thousands. Change requests pass through layers of account management; the people making the decisions sit a long way from your business, and the operating model is built around the provider's efficiency rather than your pace.
Claranet gives you that same scale, across your whole estate and every region you operate in, without the distance. You work through direct, senior, local relationships. Our leadership stays involved for the life of the contract, and we shape the operating model, coverage, and commercial terms around you. We're big enough to deliver everywhere you work, and small enough that your organisation genuinely matters to us.
| A Traditional GSI | Claranet's Managed Service | |
| Your standing | One account among many thousands | A named account where senior people stay close to you. |
| Getting a decision | Layers of account management; changes can take months. | Direct access to people who can make decisions quickly. |
| Who you deal with | A distant account desk. | Local teams in your region and language. |
| Who the model suits | Built around the provider's efficiency. | Shaped around how your organisation operates. |
| Commercial terms | Standardised, take-it-or-leave-it contracts. | Coverage and commercial terms tailored to your needs. |
| Leadership involvement | Rare, only during escalations. | Built-in leadership touchpoints throughout the life of the contract. |
Why Claranet?
Services we manage
The full set of towers a modern estate needs, delivered under one service wrap.
Service Desk
A 24/7/365 service desk covering levels 1 to 3, self-service, and joiners, movers, and leavers. Incident, request, and change management to ITIL, with the VIP support your leadership expects.
Workplace and end-user services
Device support and field engineering, end-user computing, and enterprise device management with Microsoft Intune. Procurement, build, and logistics that get the right kit to your people wherever they are.
Cloud management
Design, migration, and day-to-day management across Microsoft Azure, AWS, and Google Cloud, plus private and hybrid estates. Landing zones, patching, backup, disaster recovery, identity, and FinOps cost optimisation.
Networks and connectivity
Managed WAN, LAN, and SD-WAN, DNS, DHCP, and internet connectivity. We keep your sites and your people connected, monitored, and optimised around the clock.
Cybersecurity
A 24/7 security operations centre with managed detection and response, endpoint protection, and Microsoft Sentinel. Vulnerability management, identity and access, and CREST-accredited penetration testing.
Service management and governance
Transition and transformation run to formal project methodology, continual service improvement, and disaster recovery and business continuity. Financial management and reporting that keep costs transparent across your IT estate.
Local presence, European reach
Local language, local culture, accountable locally. Or managed centrally, if that suits you better.
We believe support should be local by default. When you raise a ticket, meet an engineer, or sit down for a service review, you deal with people in your region who speak your language, understand your culture, and know your market. That's what 'big enough to deliver, small enough to care' means in practice.
Claranet has local teams across 11 countries. For specialist skills, or for territories beyond our owned footprint, we reach across the group and our partner network, so you get the depth you need without losing the local relationship.
Your account is managed locally by default, by a team that owns your outcomes. Prefer a single centralaccount team, or follow-the-sun coverage across time zones? We'll set it up your way. Either way, you get one service, one standard, and one point of accountability.
- Local-language service desk and engineers
- Accountable locally, or centrally if you prefer
- Follow-the-sun coverage across time zones
- Data stored and processed where you need it
- One consistent standard in every region
- Group and partner reach for specialist skills
Accreditations and partnerships
Independently certified across cloud, security, and quality, and partnered with the vendors you already run.
Ready to bring your IT under one roof?
Speak to our team about a managed service built around your business, delivered locally, and backed by the scale of our group.
or call us on 0330 390 0507