SAP Managed Services
Keep your SAP estate current, secure, and stable, without it resting on one person.
Challenges we solve
A business that runs on SAP is, in practice, running on the one or two people who keep SAP Basis healthy. That works until the week it does not. Here is where we see the pressure build.
Too few hands on Basis
Your estate depends on one or two specialists. If they are stretched, on a migration, or move on, the routine that keeps SAP safe slips quietly.
Reports nobody reads
The weekly EarlyWatch report can run past 80 pages. The warnings inside it matter, but rarely get the time they need until something breaks.
Security notes falling behind
SAP releases security notes every month. Each one left unreviewed is a known risk left open, and a harder conversation at audit time.
An estate that has to be ready
Deferred patching and housekeeping show up later as instability and as a system that is not in good order for an S/4HANA move.
What is SAP Managed Services?
SAP Managed Services is how Claranet takes on the recurring work that keeps your SAP systems healthy, so the estate no longer rests on a single calendar reminder.
We monitor your productive and non-productive systems, run the daily and weekly checks SAP Basis needs, keep security baselines and patches current, and handle the housekeeping that stops an estate degrading over time. Our SAP-certified specialists pick up incidents and resolve them to agreed service levels, and we report back so you always know where your systems stand. Every engineer who works on your SAP estate is SAP-certified. You get 24/7 access to the team, expert-led change management, and a service designed to maintain a high compliance level throughout.
The Platinum package is built on SAP best practice and ITIL-aligned processes, and draws on decades of SAP project work. You keep ownership of your applications and infrastructure; we take care of the operational discipline that keeps them current, secure, and stable.
Key Benefits
- Free your specialists from routine Basis operations
- Close security and patch gaps before an audit finds them
- Resolve incidents to clear, agreed response and resolution times
- Walk into an S/4HANA programme with the estate in good order
The right managed services package for "RISE with SAP"
Bronze
- Real-time monitoring
- Proactive System Checks
- Service Level Reporting
- Additional Support Contingent
- Optional: Tasks without coverage by "RISE with SAP"
- Optional: Flexible packages for SAP Cloud Application Services
Silver
- Real-time monitoring
- Proactive System Checks
- Service Level Reporting
- Additional Support Contingent
- Optional: Tasks without coverage by "RISE with SAP"
- Optional: Flexible packages for SAP Cloud Application Services
–
- SAP Performance Assessment
- SAP Security Baseline Review
- SAP Security Notes Service
- SAP EarlyWatch Alert Service
Gold
- Real-time monitoring
- Proactive System Checks
- Service Level Reporting
- Additional Support Contingent
- Optional: Tasks without coverage by "RISE with SAP"
Optional: Flexible packages for SAP Cloud Application Services
–
- SAP Performance Assessment
- SAP Security Baseline Review
- SAP Security Notes Service
SAP EarlyWatch Alert Service
–
- Issue Resolution
- SAP Release Version Upgrade
- OS Security Patching
Platinum
- Real-time monitoring
- Proactive System Checks
- Service Level Reporting
- Additional Support Contingent
- Optional: Tasks without coverage by "RISE with SAP"
Optional: Flexible packages for SAP Cloud Application Services
–
- SAP Performance Assessment
- SAP Security Baseline Review
- SAP Security Notes Service
SAP EarlyWatch Alert Service
–
- Issue Resolution
- SAP Release Version Upgrade
OS Security Patching
–
- SAP Housekeeping Services
- Certificate Management
Technical capabilities
The Platinum package covers the full operational lifecycle of SAP Basis. Every service below is included.
Automated monitoring
Continuous monitoring through SAP Solution Manager MAI (Monitoring and Alerting Infrastructure): availability, work processes, file systems, CPU, database logs, backups, and performance. Alerts become tickets and are worked to agreed service levels. Productive systems are watched 24/7; non-productive systems 8/5.
Basis and performance checks
Manual analysis of key SAP transactions such as SM21 and ST22 using RFC-based, installation-free tools, with recommendations to fix what they find. Performance checks compare your systems against best practice, run daily and weekly on production.
Security baselines and notes
Security baseline checks at SAP, database, and operating-system level against the DSAG security guidelines, with prioritised remediation. We review SAP's monthly security notes for relevance to your estate and implement the ones that matter.
Patching: SAP, database, and OS
Support package stack and SAP kernel upgrades via the SAP Maintenance Planner, semi-annually. Database patching across SAP HANA, SAP ASE, Oracle, MaxDB, and MS SQL. Operating-system patching for Linux and Windows Server, monthly, to agreed windows.
Housekeeping and system copies
We control fast-growing Basis tables, clean up unused users, printers, and file systems, and schedule standard housekeeping jobs. A yearly system copy keeps your QAS environment a close, reliable match for production.
EarlyWatch review and reporting
We read and condense the weekly EarlyWatch Alert into clear recommendations, so the warnings inside it get acted on. Monthly service-level reporting shows your service-level metrics against actuals, so you always know where your estate stands.
Accreditations & partnerships
Our SAP work is backed by recognised standards and partnerships. Logos to be confirmed before publishing.
Ready to get started?
Tell us what your SAP estate looks like and where it is under pressure. We will show you how a managed service keeps it current, secure, and stable, and helps you 'make modern happen'.
Or call us on 0330 390 0507