Managed Detection and Response
A CREST-accredited 24x7x365 security operations centre (SOC) watching your estate, built on industry leading technology. We detect the attack, we investigate it, and we tell you exactly what to do next.
Challenges we solve
Most organisations can block a known threat. Far fewer can disrupt an attack that is already under way.
Attacks go unnoticed for months
Research from IBM puts the average time to detect a breach at 187 days. Growing infrastructure, legacy systems, shadow IT, and sprawling data storage all work in the attacker's favour.
Tooling alone doesn't detect
Detection isn't one product. It's a platform of technologies, threat intelligence, and people working together, and managed properly.
Too many alerts, too little signal
An untuned platform buries the real detection under false positives. Your team spends its time triaging noise rather than reducing risk.
An in-house SOC is expensive to sustain
Round-the-clock cover needs a rota, not a rota gap. Recruiting, training, and retaining analysts for a 24x7x365 shift pattern is beyond the budget of most security teams.
What is managed detection and response?
SOC as a service, on Microsoft Sentinel or SentinelOne, delivered by Claranet analysts.
Claranet managed detection and response (MDR) gives you a fully staffed security operations centre without building one. We collect and store log data from your network, cloud, identity, and endpoint estate, run detection against it, and put a human analyst on every incident that matters. You receive triaged, investigated alerts on a 24x7x365 basis, with clear advice on how to contain the attack.
The service is platform agnostic, delivered on Microsoft Sentinel where you're invested in Microsoft security, and on SentinelOne where endpoint and extended detection and response (XDR) telemetry is the priority. Either way the SOC, the process, and the service levels are the same. You keep the platform, the detections, and the data.
MDR rests on four components: a security information and event management (SIEM) platform configured around your business, threat intelligence feeds, user and entity behaviour analytics, and a team of expert SOC analysts. The service is modular, so it flexes to fit a compliance driver, a budget, or an existing security team that needs cover rather than replacement.
- 24x7x365 SOC monitoring and triage
- Microsoft Sentinel or SentinelOne
- Analyst-led investigation, not just alerting
- Proactive threat hunting against MITRE ATT&CK
- Continuous tuning to cut false positives
- Monthly reporting and quarterly service reviews
Credentials
Cover, response, and retention you can hold us to.
24x7
SOC cover, 365 days a year
30 mins
Triage of every incident ticket
15 mins
P1 notification from classification
90 days
Log retention as standard, extendable
30 days
Typical onboarding to live service
What's included?
Every incident is reviewed, analysed, and prioritised by a Claranet security analyst.
Incident detection and notification
Events from your log sources feed the SIEM. Where they meet a detection rule, an incident ticket is raised, then reviewed, analysed, and prioritised against the incident response matrix. You're notified for priority 1 to priority 4 incidents in Claranet Online, with a follow-up phone call for the serious ones.
Threat hunting
Our analysts hunt proactively for indicators of compromise (IOCs) based on tactics, techniques, and procedures (TTPs) drawn from the MITRE ATT&CK Matrix for Enterprise. They form a hypothesis about how an attacker could be operating in your environment, then build hunting queries to test it.
Threat intelligence
We combine open sources with closed ones, including UK government feeds, other customer deployments, and the wider Claranet security practice. That intelligence enriches every investigation rather than sitting in a dashboard.
Response actions
Investigation can extend to response actions on your live systems. We agree the scope of those actions with you during onboarding, so the SOC knows what it may act on and what needs your sign-off first.
User and entity behaviour analytics
Using native identity connections, we look past individual events to how people and systems behave. We agree your key users and systems with you, then watch for the outliers that precede an incident.
Tuning, custom rules, and reporting
Tuning runs continuously to keep notifications relevant, and you can request custom detection rules for your environment through Claranet Online. A monthly report covers every P1 to P5 incident and the outcomes of threat hunting, and we hold a service review each quarter.
Accreditations and partnerships
Independently assessed, so you don't have to take our word for it.
Ready to get started?
Tell us what you need to see and how quickly you need to know about it. We'll start with a scene setting call and an indicative quote.