Hosted Voice: Cloud Business Phone Service
Hosted Voice is Claranet's cloud phone system for UK businesses. Replace your on-premises phone system and choose the licences, devices and Cisco Webex tools that fit the way your people work.
Challenges we solve
Your phone service should reflect how your organisation works today, not where everyone used to sit.
An ageing phone system
Move business calling from an on-premises phone system (PBX) to a cloud platform, instead of investing in another on-site system.
Work beyond the desk
Give people a choice of supported desk phones, desktop applications, and mobile applications, with capabilities matched to their licence and device.
Limited call visibility and reporting
Use call dashboards and reports to understand activity. Add more detailed reporting or live wallboards when your call handling teams need greater insight.
Different roles and needs
Match licences to desk workers, mobile workers, and shared phones. Choose additional reception, queue management, or recording tools where they serve a clear purpose.
What is Hosted Voice?
Hosted Voice is Claranet's cloud phone system for business: a hosted voice and unified communications (UC) service for inbound, internal and outbound calls, sometimes called hosted telephony or cloud telephony. It replaces your on-premises phone system with a platform in BT Wholesale's network, built on Cisco BroadSoft technology.
Connect through Claranet multiprotocol label switching (MPLS) connectivity or public fixed or mobile broadband. Choose supported phones and Cisco Webex applications for the way your people work. Voice, video, messaging, and meeting features depend on the licence and device you select.
We help you choose licences and endpoints, configure the initial service, and resolve queries or service issues. The Business Portal gives you access to day-to-day configuration, with expert support available when you need help.
Key Benefits
- Replace the on-premises phone system
- Match licences to working patterns
- Access configuration through the portal
- Get expert setup and service support
Hosted Voice at a glance
Choose the combination of calling, collaboration, and reporting your team needs.
4
Webex packages
Softphone, Basic, Standard, and Premium, with licence-dependent features.
3
User licence types
Fixed User, Mobile User, and Functional User for different working needs.
1,500
Bundled UK minutes
Per user, per month, on eligible Fixed UC and Mobile UC bundles only.
12
Months of analytics history
Data retention across all Tollring Call Analytics levels.
Standalone licences have no inclusive call minutes. Bundle destination restrictions and additional call charges apply. See calling plans below.
Build the service around your team
Start with the right licences, then add the capabilities you need. Optional features, equipment, and upgrades carry additional charges.
Hosted Voice user licences and handsets
Licence choices and optional equipment
Fixed User suits desk workers. Mobile User suits mobile workers. Functional User supports shared, lobby, conference-room, and analogue phones. Site licensing applies to desk-phone locations.
Optional equipment includes approved Poly and Yealink handsets, headsets, and analogue adapters. We help you choose the combination that fits.
Calling and collaboration with Cisco Webex
Features depend on your chosen licence
Choose from Softphone, Basic, Standard, and Premium packages, with increasing calling, messaging, and meeting capabilities.
Use Cisco Webex on Windows, macOS, and Apple or Android mobile devices, alongside or instead of a desk phone. Available features include calling, video, presence, messaging, and sharing, according to the selected licence.
Reception consoles, IVR and call queues
Optional additions
Support reception teams with consoles that monitor up to 30 people in the Small Business edition or 250 people in the Enterprise edition.
Add interactive voice response (IVR) through Voice Portal, plus Call Centre Agent and Supervisor applications for queue management and agent statuses. Choose the call handling tools your operation needs.
CRM integration and call recording
Optional additions
Connect calling with customer relationship management (CRM) systems through Go Integrator DB. Choose Go Integrator DB Lite for desktop integration with a desk phone. DB Lite is not a softphone and requires a desk phone.
Add cloud call recording, Busy Lamp Field, fax messaging, or Call Director where your team needs those capabilities.
Call analytics and reporting with Tollring
Standard Insight with optional upgrades
Tollring Insight provides standard dashboards and template reports, updated every 15 minutes. All analytics levels retain data for 12 months.
Upgrade to Report for customisable, scheduled reporting with near real-time data. Report Premier adds custom wallboards and real-time call handling metrics for call-centre agents. Administrator webinar or on-site training is also available as an optional addition.
Calling plans, UC bundles and number porting
Optional bundles and porting
Fixed UC Bundle and Mobile UC Bundle each provide 1,500 minutes per user, per month to eligible UK 01, 02, and 03 numbers, and O2, EE, Vodafone, and Three mobile destinations.
Minutes are not shared or pooled and do not roll over. Other calls and usage above the allowance are charged. Standalone licences have no inclusive minutes.
Single and multiline number porting is available, subject to provider arrangements.
Technology behind Hosted Voice
Claranet Hosted Voice runs on a platform in BT Wholesale's network, built on Cisco BroadSoft technology. Cisco Webex provides the desktop and mobile applications, and Tollring provides call analytics.
Make your next call a better one
Tell us about your people, locations, and call handling needs. We'll help you choose the licences, devices, and options that fit.
Sales: 0330 390 0507
Hosted Voice FAQs
-
Hosted Voice is Claranet's cloud voice and unified communications (UC) service for inbound, internal and outbound calls. It replaces an on-premises phone system with a platform in BT Wholesale's network, built on Cisco BroadSoft technology.
-
An on-premises phone system runs on equipment at your site. Hosted Voice replaces it with a cloud platform, so you choose licences and devices rather than investing in another on-site system. You can handle day-to-day configuration through the Business Portal.
-
You can connect through Claranet MPLS connectivity or over public fixed or mobile broadband. People then use supported desk phones or Cisco Webex applications, depending on their licence.
-
There are three: Fixed User for desk workers, Mobile User for mobile workers, and Functional User for shared, lobby, conference-room and analogue phones. Site licensing applies to desk-phone locations.
-
There are four packages: Softphone, Basic, Standard and Premium, with increasing calling, messaging and meeting capabilities. Features depend on the licence and device you select. Webex runs on Windows, macOS and Apple or Android mobile devices, alongside or instead of a desk phone.
-
Fixed UC Bundle and Mobile UC Bundle each include 1,500 minutes per user, per month, to eligible UK 01, 02 and 03 numbers and O2, EE, Vodafone and Three mobile destinations. Minutes are not shared or pooled and do not roll over. Other calls and usage above the allowance are charged, and standalone licences have no inclusive minutes.
-
Single and multiline number porting is available, subject to provider arrangements.
-
Yes. Optional reception consoles monitor up to 30 people in the Small Business edition or 250 in the Enterprise edition. You can add IVR through Voice Portal, plus Call Centre Agent and Supervisor applications for queue management and agent statuses. Optional features carry additional charges.
-
Yes. Go Integrator DB connects calling with customer relationship management (CRM) systems. Go Integrator DB Lite offers desktop integration with a desk phone. It is not a softphone and requires a desk phone.
-
Tollring Insight provides standard dashboards and template reports, updated every 15 minutes. You can upgrade to Report for customisable, scheduled reporting with near real-time data, or Report Premier for custom wallboards and real-time call handling metrics for call-centre agents. All levels retain data for 12 months.