Workplace IT that keeps every site productive
Managed helpdesk, Microsoft 365, and Claranet Fusion ITSM tuned for construction so field crews, design offices, and JV partners stay connected and supported.
Remove IT friction from your projects with one partner for support, collaboration, and integrated service management.
Managed helpdesk built for construction
A single point of support that understands project pressures. We run triage, remote fix, and field dispatch for site cabins, depots, and head office, giving project teams predictable response and clear ownership of every ticket.
- Day-zero access for new sites and rapid device swaps for damaged kit.
- Playbooks for health and safety critical systems (permit to work, CDE, BIM viewers).
- VIP and JV support with clear SLAs and escalation paths to suppliers.
Managed Microsoft 365 for construction
We govern Teams, SharePoint, and OneDrive for project collaboration—keeping data secure while making it easy for site and JV teams to share drawings, RFIs, and video. Our service wraps device management, identity, and compliance around the tools you already own.
- Automated Teams/SharePoint site templates for major projects with retention and guest access baked in.
- Endpoint management for rugged laptops and tablets, including kiosk and shared device modes.
- Advanced security: Conditional Access, MFA, DLP, and privileged access for design tools.
Managed ITSM powered by Claranet Fusion
Fusion links two ITSM platforms—yours and your partners'—so incidents, requests, and changes flow seamlessly. You keep a single pane of glass while contractors and suppliers work in the tool they know.
- Bi-directional ticket sync with field notes, attachments, and SLA timers preserved.
- Automations to trigger asset updates, CAB notifications, and site access changes.
- Audit-ready reporting across both ITSM estates for JV boards and client handovers.
Need to onboard a new site fast?
We provision accounts, devices, Teams spaces, and helpdesk routing before the cabins land—so your project starts with reliable IT on day one.
Workplace IT FAQs for construction
-
We run multi-channel logging (phone, portal, email) and keep "offline" runbooks so engineers can guide users even when links are unstable. For outages we can spin up temporary 4G/5G SD-WAN links and prioritise critical apps like CDE access.
-
Yes. We automate guest and external access with expiry, apply Conditional Access per-project, and ship pre-configured devices with the right M365 profiles so third parties can work securely without slowing mobilisation.
-
Fusion is our proprietary middleware that connects two ITSM platforms. It bi-directionally syncs incidents, requests, changes, and assets between your service desk and your partners'—removing manual rekeying and keeping SLA clocks aligned.
-
We can pre-stage accounts, Teams/SharePoint spaces, device builds, and helpdesk routing ahead of your go-live. With connectivity already in place, most sites are live on day one with clear SLAs and escalation paths.
-
Yes. We manage RMA and spares, dispatch engineers to site when needed, and keep buffer stock for rugged devices so you can swap and return with minimal downtime.