Workplace

Managed Endpoint

Claranet optimises device management for you using modern technologies such as patch and software lifecycle management, autopilot configuration and the enforcement of security policies. We offer proactive hardware maintenance, compliance monitoring and continuous status monitoring of all endpoints.

Endpoint management for your needs

Bronze

Statement of Work

  • Remote 2nd Level Support for Desktops, Laptops, Mobile Devices of the operating systems Windows, MacOS, iOS, Android in English & German
  • Claranet Online Portal & E-Mail
  • 9x5 (8:30 -17:30 CET/CEST)

Device Lifecycle Management

  • Device Configuration (Policies, Baselines, ...)

Role-specific configuration management

  • Existing devices

Software & Patch Management

  • Operating System, Microsoft Apps and Default Browser

Endpoint Security Management with Defender (Basic)

Annual Review & Guidance

Service Management

silver

Statement of Work

  • Remote 2nd Level Support for Desktops, Laptops, Mobile Devices of the operating systems Windows, MacOS, iOS, Android in English & German
  • Claranet Online Portal & E-Mail
  • 12x5 (7:00 -19:00 CET/CEST)

Device Lifecycle Management

  • Device Configuration (Policies, Baselines, ...)
  • Break & Fix support (manufacturer support)

Mobile Device Management (MDM / MAM)

  • Enrolment, configuration and app management
  • Compliance policies and conditional access

Role-specific configuration management

  • Inventory devices

Software & Patch management

  • Operating system, Microsoft apps and standard browser
  • Monthly application update (up to 5)
  • Repackaging & distribution (up to 5 applications / month)

Endpoint Security Management with Defender (standard)

Up to semi-annual review & guidance

Service management with monthly reporting

Gold

Statement of Work

  • Remote 2nd Level Support for Desktops, Laptops, Mobile Devices of the operating systems Windows, MacOS, iOS, Android in English & German
  • Claranet Online Portal & E-Mail
  • 12x5 (7:00 -19:00 CET/CEST)

Device Lifecycle Management

  • Autopilot Configuration
  • Device Configuration (Policies, Baselines, ...)
  • Break & Fix support (manufacturer support)
  • Device decommissioning

Mobile Device Management (MDM / MAM)

  • Enrolment, Configuration and App Management
  • Compliance Policies and Conditional Access
  • Corporate AppStore Management

Role-Specific Configuration Management

  • New Devices
  • Existing Devices

Software & Patch management

  • Operating system, Microsoft apps and default browsers
  • Monthly application update (up to 10)
  • Repackaging & distribution (up to 10 applications / month)

Endpoint Security Management with Defender (Advanced)

Up to semi-annual review & guidance

Service management with monthly reporting

Benefits

Compliant

Monitor the compliance status of your endpoints and secure access to company resources.

User-friendly

Unified user experience and fast deployment thanks to optimised autopilot configuration.

Current

Protect against bugs and security vulnerabilities through efficient software deployment and updates.