Privacy policy

The following short version of our privacy policy is intended to give you an overview of which personal data we collect, process and use. For more information about our processing activities, please see the long version of our privacy policy:

Long version of our privacy policy (PDF) for download

What data do we collect from you?

When you visit our websites and portals:

Browser type/version
Operating system and platform used
IP address of the accessing computer
Date and time of the server request

For statistical analyses by Google Analytics and Matomo:

Browser type/version
Operating system used
Referrer URL (the previously visited page)
Host name of the accessing computer (anonymised IP address)
Time of the server request
Location data (anonymised)
User ID (for cross-device measurement of user behaviour)
Campaign-related data from Google Ads campaigns

When filling out request forms on our website:

Salutation (optional)
First name and surname
Position (optional)
Company name (optional)
Phone number
E-mail address
Your system requirements
Time of form submission

When subscribing to our newsletter:

First name and surname
Company name (optional)
E-mail address
Your system requirements
Time of registration and confirmation of registration
Personal tracking (e.g. website visits, e-mail openings and clicks on websites and in mailings) only takes place if you have explicitly consented to tracking.

When using download and event forms:

Salutation (optional)
First name and surname
Position (optional)
Company name (optional)
Phone number
E-mail address
Your system requirements
Time of form submission and DOI confirmation of your e-mail address
Personal tracking (e.g. website visits, e-mail openings and clicks on websites and in mailings) only takes place if you have explicitly consented to tracking.

When visiting our social media profiles:

Claranet maintains social media profiles on LinkedIn, Xing, X (formerly Twitter), YouTube, Facebook, Instagram and Meetup. The providers of these platforms record:

IP address
Processor type used
Browser version including plug-ins
If applicable. Further information

When visiting the Frankfurt am Main branch in Germany (access control):

Company name
First name and surname
Phone number
E-mail address
Personal picture (Frankfurt)
ID card number (Rechenzentrumsbesucher, Frankfurt)

As a Claranet customer:

First name and surname
E-mail address
Company name
Position
Address
Account number and holder
Phone number, fax number and other relevant phone numbers, if needed

As an applicant to Claranet:

Name
E-mail address
Resume and any data you voluntarily share

As a partner and service provider of Claranet:

First name and surname
E-mail address
Company name
Position
Address
Account number and holder
Phone number, fax number and other relevant phone numbers, if needed

As a third party (external party - e.g. email sender):

First name and surname
E-Mail-Adresse
All personal data in the email (including company name, position, address, phone number, etc.)

How do we collect your data?

Cookies
Log files
Through the input to forms (e.g. contact, newsletter, online application) on our website and Claranet Online
Transmission by email (e.g. applicant data)
Transmission by phone
Transmission via chat
Order forms
Public sources

How do we use your data?

To improve our website and ensure the security of our website
To respond to your enquiry
To fulfil our contractual obligations
To evaluate your application
To send you personalised advertising

What rights do you have?

Right of access to the personal data being stored
Right to rectification of the data
Right to erasure of the data
Right to restriction of the processing of the data
Right to object
Right to data portability
Right to lodge a complaint with a supervisory authority

Do you have any questions?

Then contact us at the email address: datenschutz@claranet.de.