Spotlight on Customer Experience
Seamless, responsive, always on: the digital customer experience is a significant priority for nearly everyone we surveyed. But two thirds said they fail to meet customer expectations and over a half are unable to extract value from their customer data.
Read the report to find out how:
79% of organisations recognise they need to improve the quality of customer service
89% have had difficulties in enhancing the customer experience
Nearly a third struggle to satisfy 24x7 demands
More ‘Customer Experience’ resources
5 ways European firms are building an always-on, omnichannel approach to customer experience
Find out how leading companies are meeting on their customers’ terms and providing an always on experience.
IT Powerhouses: Key reasons why “digital intensity” is good for business
In the on-demand economy where customers want more data, more insights, and more flexibility, how can businesses keep up?
Move fast, and get ahead of the pack
In a world that’s fast becoming ‘blink and you miss it’, how can businesses stay nimble and keep in front of the competition?
IT Powerhouses: Key reasons why “digital intensity” is good for business
In the on-demand economy where customers want more data, more insights, and more flexibility, how can businesses keep up?
5 ways European firms are building an always-on, omnichannel approach to customer experience
Find out how leading companies are meeting on their customers’ terms and providing an always on experience.
Move fast, and get ahead of the pack
In a world that’s fast becoming ‘blink and you miss it’, how can businesses stay nimble and keep in front of the competition?
IT Powerhouses: Key reasons why “digital intensity” is good for business
In the on-demand economy where customers want more data, more insights, and more flexibility, how can businesses keep up?
5 ways European firms are building an always-on, omnichannel approach to customer experience
Find out how leading companies are meeting on their customers’ terms and providing an always on experience.
Move fast, and get ahead of the pack
In a world that’s fast becoming ‘blink and you miss it’, how can businesses stay nimble and keep in front of the competition?
Reimagining the Business of IT: Five priorities to transform customer experience through technology
Do you have the right systems and processes to deliver an exceptional customer experience? Assess five key priorities in our new eBook.
Download eBookClaranet market research survey 2017/18
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