Read the report to see why:


say they are not securing customer data effectively


want more process and technology experimentation


are battling with fragmented systems

Welcome to the Claranet Research Report 2018

We interviewed 750 leading IT and Digital decision-makers across Europe to measure their priorities and challenges this year. Their responses highlighted some common themes… and some very clear differences

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Spotlight on: Technology

Businesses understand that innovation and increased operational agility is crucial in an on-demand economy. But can they balance this with the constant need for security?

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Spotlight on: Customer Experience

As customer expectations grow, businesses are under pressure to provide more personalised services. How are they coping with the need to be flexible and "always on"?

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Spotlight on: People and Processes

Are today's IT and Digital decision makers leading from the front? Aligning technology, people and processes to serve the business has never been so complex. Time to rethink the Business of IT?

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Digital Disruption: are you ready?

Does your business have the capability and culture to pursue the opportunities on offer, or is it time to reassess your approach? To find out complete our 5-minute health check, with your own report delivered to your inbox

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Claranet Research Report 2018

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