ITIL® 4 Strategist: Direct, Plan and Improve Certification (exame incluído)

Virtual Learning:1,750€ + IVA

Duração:

4 dias

Próxima Data:

4 a 7 Aug 2025

Local:

Online

Descrição

The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.

Destinatários

The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy.

Área: Gestão de Serviços e Normas
Certificação Associada: ITIL® 4 Strategist: Direct, Plan and Improve

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Programa:

Module 1: Understand the key concepts of Direct, Plan & Improve

Module 2: Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

Module 3: Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

Module 4: Understand and know how to use the key principles and methods of continual improvement for all types of improvements

Module 5: Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement

Module 6: Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

Module 7: Understand and know how to direct, plan and improve value streams and practices

Pré-requisitos:

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Direct, Plan and Improve.