ITIL® 4 Specialist: Create, Deliver & Support (exame incluído)

Virtual Learning:1,750€ + IVA

Duração:

4 dias

Próxima Data:

Consulte-nos

Local:

Online

Descrição

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL® 4 Specialist: Create, Deliver and Support (CDS) qualification. The ITIL® 4 Specialist: Create, Deliver and Support (CDS) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.

*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.

Destinatários

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

Área: Gestão de Serviços e Normas
Certificação Associada: ITIL® 4 Specialist: Create, Deliver & Support

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Programa:

Module 1: Understand how to plan and build a service value stream to create, deliver and support services

Module 2: Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

Module 3: Know how to create, deliver and support services

Pré-requisitos:

The candidate must have passed the ITIL® 4 Foundation examination in order to sit this exam.