Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240)

Virtual Learning:1,450€ + IVA

Duração:

4 dias

Próxima Data:

Consulte-nos

Local:

Online

Descrição

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

*PVP por participante. A realização do curso nas datas apresentadas está sujeita a um quórum mínimo de inscrições.

Destinatários

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Área: Microsoft
Certificação Associada: MB-240

Inscrição

Programa:

Module 1: Implement Microsoft Dynamics 365 Field Service

Field service companies often realize they need help when they discover that workflow deficiencies are hindering growth and limiting revenue. Following the right steps to set up Dynamics 365 Field Service will save time during implementation.

Lessons:

Configure Microsoft Dynamics 365 Field Service
Managing service orders in Dynamics 365 Field Service
Define contracts in Dynamics 365 Field Service
Using service level agreements and entitlements in Dynamics 365 Field Service
Create custom applications for Dynamics 365 Field Service
Introduction to the Dynamics 365 Field Service Mobile application
Customize and configure the Dynamics 365 Field Service Mobile application

Module 2: Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 solution that allows organizations from different industries with different scenarios.

Lessons:

Configure reservable resources in Dynamics 365 Field Service
Manage scheduling options in Dynamics 365 for Field Service
Customize the schedule board in Dynamics 365 Field Service
Implementation of Resource Scheduling Optimization
Use Resource Scheduling Optimization for Dynamics 365 Field Service
Schedule technical teams, installations, and resource pools in Dynamics 365 Field Service

Module 3: Manage service orders in Dynamics 365 Field Service

Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.

Lessons:

Managing service orders in Dynamics 365 Field Service
Define contracts in Dynamics 365 Field Service
Using service level agreements and entitlements in Dynamics 365 Field Service
Incident types in Dynamics 365 Field Service
Inspections in Dynamics 365 Field Service
Customer assets in Dynamics 365 Field Service

Module 4: Solve problems in real time with Dynamics 365 Remote Assist

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.

Lessons:

Introduction on how to make calls in Remote Assist
Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Pré-requisitos:

Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles. Power Platform experience, especially in model-driven applications, is also recommended.

Inscrição