Customer Support

Claranet's support processes are based around ITIL, ensuring that the support of your services is aligned to the current and future needs of your business.

Should you need to contact customer support please contact one of the following teams:

Solution Support

Supported Services:

  • Managed Applications Hosting
  • Managed and Co-location Hosting
  • MPLS
  • Products that are hosted in multiple countries

Corporate

  • Hours: 24 hours a day, 7 days a week, 365 days a year
  • Tel: 0845 355 2024
  • Fax: 0845 245 0674
  • Email: corpsupport@uk.clara.net

Supported Services:

  • Managed Firewalls - Deployed as part of connectivity solutions
  • VPN Connections - Deployed as part of connectivity solutions
  • Private Circuit Customers without MPLS

Connectivity

  • Hours: 09:00 - 20:00, 7 days a week
  • Tel: 0845 234 0712
  • Fax: 0845 355 1001
  • Email: support@clara.net

Supported Services:

  • All Claranet Dialup products
  • All DSL Products without MPLS technology deployed
  • Clara news and mail
  • Borderscout when deployed with dial / ADSL account
  • IPASS

Shared Web

  • Hours: 09:00 - 18:00, Monday to Friday
  • Tel: 0845 234 0711
  • Fax: 0845 355 1001
  • Email: bsupport@clara.net

Supported Services:

  • Clarahost Packs
  • Hosted Exchange
  • Borderscout
  • Mimecast
  • Clara Relay and SMTP
  • Message Labs
  • Netscalibur Domain Hosting
  • FDD products
  • Tele7 products
  • Netscalibur Shared Web Hosting
  • Dircon Mail Relay
  • All Via non-managed web Services
  • All Via non-Managed mail Services
  • Actinic
  • Any Anti-spam anti-virus products

Overseas customers

Overseas can contact us on +44 20 7685 8000, Monday to Friday, 9am to 6pm or email support@clara.net.